Ticketing Information
Tickets to all Griffin Theatre Company productions can be purchased on our website or by calling us on (02) 9361 3817 during business hours.
Booking fees are charged per transaction: $7 over the phone. Book online to avoid processing fees! As a member of Live Performance Australia, we comply with the LPA Ticketing Code of Practice.
Please note that as of October 2021, all tickets will be sent digitally three days before your chosen performance.
For more information, view our Terms and Conditions and or access a PDF of the Consumer Code. Any queries relating to the code can be made at [email protected] or on (02) 9332 1052.
Pricing for individual shows are listed on their relative performance page. Visit our subscriptions page to learn more about our multi-show options.
Dynamic Pricing
Ticket prices can be dynamically adjusted, either up or down, based on real-time market demand, and without notice. Please contact the Box Office for up-to-date prices.
Concessions and Seniors
Concession prices are available with a full-time student card, Centrelink Pensioner concession card or Veterans’ Affairs cards. Seniors prices are available with an Australian Government-issued Seniors Card. You may be asked to provide proof with booking or at ticket collection.
Group bookings
We are happy to organise group booking discounts for 8 people or more. Contact our Box Office team to discuss you group booking at [email protected].
A Griffin Gift Certificate makes a fabulous present and can be used to cover the cost of a subscription, single ticket or any dollar amount of your choosing.
You can purchase a Griffin Gift Certificate online or over the phone (02) 9361 3817 weekdays from 10am–6pm.
Can I reserve seats at Griffin productions?
Once the redevelopment has finished, seating in the SBW Stables Theatre will still be general admission so you and your friends can book separately and still find a spot together on the night. All shows in Griffin’s 2025 Season are General Admission, but while we are on the go at other venues, you can always contact our friendly Box Office for more information!
Can I exchange my tickets?
Yes. Tickets can be exchanged for a $7 fee up to 24 hours before their intended performance (subject to availability). By becoming a Griffin subscriber, you access unlimited free exchanges (you read that right!).
Can I get a refund on my tickets if I can’t use them?
Unfortunately ticket refunds can only be done in select circumstances. Visit our Terms and Conditions for our full policy around refunds and ticket exchanges.
Where do I pick up my tickets?
As part of our Green Griffin initiative, we’ve committed to going paperless to help reduce our carbon footprint. This means that we won’t be printing tickets for collection. Instead, your e-ticket will be emailed to you three days prior to your performance. Simply make sure you have the ticket handy when you attend and you’re all set!
What are your terms and conditions for purchasing tickets?
All our ticketing Terms and Conditions can be found here.
What is a subscription?
A subscription to Griffin is your season pass to one of the most exciting theatre companies in the country. It’s your way to see the nation’s freshest voices before they’re household names. It’s an all-year-round invitation to your favourite neighbourhood theatre—and there are so many great benefits to unlock!
Learn how to become a subscriber
What are preview performances?
Preview performances at Griffin are the first few performances of our productions. They can be really exciting—they’re the first shows the cast and crew have with an audience. Things may change during these shows in lead up to the official opening night and there is a chance the show may be paused by the Stage Manager. For this reason, tickets for Preview performances are a cheaper than In-Season performances.
To ensure the safety, comfort and enjoyment of your theatre experience, we’ve developed a comprehensive COVID-Safe plan that reflects the specific nature of our intimate venue.
Please note that we will update our plan regularly according to health advice and the needs of our artists and audiences. Please visit this page for the most up-to-date information. If you have any questions or need further details, please call us on (02) 9361 3817.
If you are unable to attend a performance due to illness, we will do our best to transfer your ticket to an alternate performance. Otherwise we will refund the cost of your ticket, or offer you a Griffin credit. All credit notes are valid for three years.
Tickets may be exchanged, with a minimum of 24 hours’ notice. Exchange requests outside of this timeframe will be granted at the discretion of our Box Office. Please email your request to [email protected].
Box Office
Your digital tickets will be emailed to you approximately three days before the performance, with a reminder the day before. Please note that our Box Office is completely contactless and tickets are therefore not available at the door. Simply bring your printed ticket or show the ticket on your phone and you will be scanned in.
The Box Office and The Penny Cook Bar will be open one hour before the scheduled show time.
Capacity
Griffin Theatre Company is running at 100% capacity.
Proof of Vaccination
We require all people over 16 years who are attending the theatre to be vaccinated (or have a medical exemption). All staff working at our venue are vaccinated.
Face Masks
Griffin no longer requires the use of face masks while in the venue, including in the theatre.
Griffin will still happily provide you with a face mask should you prefer to wear one while visiting the SBW Stables Theatre.
Food & Beverage
The Penny Cook Bar will be open before and after each performance. Eating and drinking is permitted while seated or standing in the foyer, and beverages are permitted up in the theatre.
