COVID-SAFETY
To ensure the safety, comfort and enjoyment of your theatre experience, we all need to play our part. Which is why we’ve developed a comprehensive COVID-Safe plan in accordance with current government regulations to make sure we can do what we do best—deliver amazing and urgent Australian stories, live on stage. Please note that as NSW guidelines are continually changing, we will update our plan as they occur.
Have a read of our Frequently Asked Questions to learn more about the measures we’re putting in place to ensure your safety at our upcoming shows. If you’ve still got questions, feel free to reach out to Griffin’s wonderful Box Office team at [email protected], or on (02) 9361 3817.
While it’s entirely your call as to whether you join us for the show, you can rest assured that Griffin are doing everything we can to ensure your theatre experience is a safe one.
For Griffin, the wellness and comfort of our audience is of utmost importance. During your visit to Green Park, here’s what you can expect:
Social Distancing and Seating
- Guests to Green Park will be able to choose their own spots for viewing the show, however, we ask that you space yourselves 1.5metres apart from other guests. We ask that there is a maximum of 4 people in each grouping. The Griffin team will be on hand to ensure everyone is comfortably spaced.
- We ask patrons to BYO picnic rugs, camp chairs, sun lounges, milk crates, or whatever low seating arrangement you desire, for your chosen performance at Green Park. Those who bring higher chairs will be asked to sit in spots that don’t obstruct the view of other patrons.
- Audience capacity for each performance has been capped with no more than 40 people in attendance to ensure adequate space for distancing.
Face Masks
- Griffin Theatre Company requires the use of face masks whilst in the performance space and during performances. We are dedicated to ensuring the health and safety of everyone who is in attendance at the theatre including our box office teams, creatives and on-stage actors.
Box Office
- Your ticket(s) will be emailed to you in the form of a confirmation email. Please not that our pop-up Box Office in Green Park will be completely contactless and tickets will therefore not be available on the door—make sure to plan ahead for your visit!
- Our pop-up Box Office will open approximately 40 minutes prior to the beginning of the performance—this way, you can get settled in your seat and ensure you maintain social-distancing measures right from the get-go.
Food and Beverage
- Green Park is an alcohol-free zone, so no alcohol can be brought into or consumed during the performance.
- Food and beverage will not be sold during the show. You’re welcome to bring small snacks and water, however, in the spirit of Green Griffin please be mindful of your belongings and ensure you take rubbish with you on the way out.
Temperature Checks
- A member of staff will check your temperature upon entry to the performance space.
- If your temperature is below 37.5 degrees Celsius, you are welcome to enter.
- If your temperature is 37.5 degrees Celsius or above, we will ask you to wait for ten minutes, then we will re-check your temperature.
- If it is still 37.5 degrees or above, unfortunately we are not permitted to allow you into the performance space, and we will ask you to come back and see the show another time.
Hand Sanitiser
- There will be a sanitiser station at the pop-up Box Office and we encourage you to use them when entering and exiting the venue!
Contact Tracing
- Everyone who attends is required by law to register for contact tracing at the entrance of the venue.
- We will have QR codes at the ready, so you can register with your phone!
- By registering on arrival, you agree to follow our COVID-Safe plan and to follow direction from staff.
- Griffin Theatre Company is required to hold the names and contact details of all patrons for 28 days. These are held securely and destroyed after 28 days.
Use of Headsets
- Individual headsets will be provided and will be thoroughly cleaned between each show. If you have any technical difficulties with your headphones during the performance, a member of the Griffin team will be on hand to help out.
If you are unable to attend a performance due to illness, we will try and find you a ticket for an alternative performance. Otherwise, we will refund the cost of your ticket, or offer you a Griffin credit.
If you are not ready to come back to the theatre yet, and already have a ticket booked, we are more than happy to offer you a full refund or credit, to stockpile some Griffin goodness for a rainy day down the track. All credit notes are valid for three years, so we’re sure there will be a future show that tickles your theatrical fancy!
Contact Us
By cooperating with the aforementioned requirements of Griffin’s COVID-Safe plan, you can play your role in ensuring that everyone has a safe and enjoyable experience during their visit to Green Park. By planning ahead, by wearing your face mask, and by remaining diligent about social-distancing within the venue, you can help us comply with government guidelines easily!
Also, if you aren’t feeling well on the day of the performance, and are experiencing signs of illness (including a runny nose, a cough, high temperature or are feeling run-down), we’d appreciate it if you stayed home! Simply email a member of the Griffin Box Office at [email protected], or give them a call on (02) 9361 3817, and they’ll happily organise a ticket exchange, credit or refund for you. Your wellness is our priority—if you have any questions, don’t hesitate to ask us!
